C_C4H51_2405 EXAM REGISTRATION | C_C4H51_2405 LATEST TEST ANSWERS

C_C4H51_2405 Exam Registration | C_C4H51_2405 Latest Test Answers

C_C4H51_2405 Exam Registration | C_C4H51_2405 Latest Test Answers

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SAP C_C4H51_2405 Exam Syllabus Topics:

TopicDetails
Topic 1
  • User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 2
  • Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 3
  • Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
Topic 4
  • Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.

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C_C4H51_2405 Latest Test Answers & New C_C4H51_2405 Test Price

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q56-Q61):

NEW QUESTION # 56
Where can you keep track of new and modified knowledge base articles?

  • A. Broadcast
  • B. Solution finder
  • C. Knowledge base fine-tuning activity
  • D. Feed

Answer: D


NEW QUESTION # 57
You plan a product recall with the help of automatically generated tickets. Which tool do you use?

  • A. Realignment runs
  • B. Ticket routing rules
  • C. Maintenance plan
  • D. Activity planner

Answer: C


NEW QUESTION # 58
Which steps do you need to automatically create a service ticket when an email comes in? Note: There are 3 correct answers to this question.

  • A. Set up service categories and service catalogs.
  • B. Create an account with the email address of the customer.
  • C. Configure the email address in the communication channel.
  • D. Set scoping ques-tions and outgoing email details in fine-tuning.
  • E. Create an email template for responses.

Answer: A,C,D


NEW QUESTION # 59
Which tool should you use to rename the Tickets facet?

  • A. Adaptation tool
  • B. Page Layout tool
  • C. Language Adaptation tool
  • D. Workflow with a Field Update action type

Answer: C


NEW QUESTION # 60
Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.

  • A. Territory
  • B. Organization
  • C. Service category
  • D. Account
  • E. Employee

Answer: A,B,E


NEW QUESTION # 61
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